Absolutely! To arrange a pick-up, kindly schedule a convenient time by contacting us at 1 (647) 474-5563. We offer local pick-up services throughout Southern California, ensuring a seamless experience for you.

Currently, Urbn Willow provides shipping services throughout the contiguous United States and Canada.

Our home base resides in the vibrant city of Los Angeles, California.

We gladly accept online payments securely processed through PayPal.

Refund and Exchange Policy:

Thank you for shopping with us. Please review our refund and exchange policy carefully.

Refunds:

You have a 14-day window from the date of purchase to request a full refund. The item must be in its original packaging, with original tags still attached, and accompanied by your original receipt. It should not be worn or used. Please note that you are responsible for the return shipping and associated label.

After 14 days from the original purchase date, we are unable to accept returns. Additionally, custom-made pieces that were specifically made to order are non-returnable.

Exchanges:

You have 14 days from the date of purchase to request an exchange. The item must be in its original packaging, with original tags still attached, and accompanied by your original receipt. It should not be worn or used. You are responsible for both the return and exchange shipping, as well as the associated label.

After 14 days from the original purchase date, we are unable to process exchanges. Please note that custom-made pieces that were specifically made to order are non-exchangeable.

Exchanges can only be issued for damaged or defective items that were shipped out. You may exchange the item for an item of equal value or the same product.

For any refund or exchange inquiries, please contact us via text at 1 (647) 474-5563 or email us at info@urbnwillow.ca.

Thank you for considering our return and exchange policy. We are pleased to offer exchanges for items of equal value, subject to certain conditions. To be eligible for an exchange, the original item must not have been worn, and it should be in its original packaging with all original tags intact. You have a 14-day window from the purchase date, as indicated on your receipt, to initiate the exchange process. For a comprehensive understanding of our refund policy, kindly refer to the detailed information provided at the top. We appreciate your attention to these guidelines and look forward to assisting you with your exchange needs.

Yes, our carefully curated collection is the result of a talented team of fashion stylists who hand-select each item. With a keen eye for trends and a commitment to our company ethos, we curate a range of name-brand items that seamlessly blend edgy city style with bohemian laid-back comfort. From fashionable clothing to premium beauty products, every piece is thoughtfully chosen to embody our vision.